How much does managed IT cost, and what do you actually get for it?
Managed IT from WEBIT costs between $150 and $300 per user per month. For a 25-person business, that is $3,750 to $7,500 per month.
That range covers everything: unlimited support, cybersecurity, a dedicated engineer, a virtual CIO, an 18-month technology roadmap, NIST framework configuration, and a 90-day money-back guarantee.
No hourly rates. No per-ticket fees. No vendor commissions inflating hardware costs.
Use the estimator below to get a specific number based on your team size and environment.
90-day money-back guarantee. If WEBIT does not deliver in the first 90 days, you do not pay. No negotiation, no fine print.
Get an estimate
Use the calculator to get a pricing estimate based on your team size and environment. A discovery call follows to confirm the details.
What every agreement includes
These are not upsells. Every client receives these from day one at the per-user rate.
- Unlimited helpdesk support, remote and onsite, no per-ticket fees
- Live calls answered in under 60 seconds
- Average response time under 2 minutes
- Dedicated Field Engineer who knows your environment before anything goes wrong
- Dedicated vCIO with quarterly Technology Business Reviews [LINK TO: /managed-it-services/vcio-services-naperville]
- 18-month IT roadmap, reviewed and updated quarterly
- Proactive monitoring and maintenance across your full environment
- NIST Cybersecurity Framework configured in your compliance portal at no additional cost
- NIST AI Risk Management Framework alongside NIST CSF
- Full cybersecurity stack: MDR, email protection, MFA, firewall management, and security awareness training [LINK TO: /it-security]
- 30-day onboarding with zero operational interruption
- No vendor commissions on any hardware or software recommendation
- Full cost transparency: you approve everything before purchase
What falls outside the base agreement
Some engagements require work beyond the monthly rate. These are always scoped and approved before work begins. They are never billed as surprises.
- Major infrastructure projects: server replacements, office moves, network redesigns
- Hardware procurement: sourced at cost with no markup
- Application development or custom software work
- Additional compliance documentation packages beyond standard NIST alignment
What WEBIT Provides
Break-fix IT
You pay per incident. An average SMB spends $1,200 to $2,500 per emergency IT support incident. With no proactive monitoring, incidents happen more often, take longer to resolve, and compound into larger problems. Your IT provider earns more when things break.
An internal IT hire
A qualified IT generalist costs $75,000 to $100,000 in annual salary before benefits, tools, and training. That hire covers one function. It cannot provide 24/7 coverage, a security operations layer, vCIO-level strategy, and a full helpdesk simultaneously. When that person leaves, your institutional knowledge goes with them.
Managed IT from WEBIT
One fixed monthly rate per user. A full team covering support, security, strategy, and infrastructure. No gap in coverage. No commission-influenced recommendations. No surprise invoices.
“They embody what it means to do business the right way, by consistently putting people over profits. Their culture, values, integrity, and genuine care for clients and employees alike truly set them apart.”
– Kornel Grygo, Small Giants Community
FAQs
Managed IT at WEBIT costs between $150 and $300 per user per month. A business with 25 employees typically invests between $3,750 and $7,500 per month. The rate is fixed and all-inclusive: unlimited helpdesk, cybersecurity, a dedicated Field Engineer, a dedicated vCIO, an 18-month IT roadmap, and the NIST Cybersecurity Framework are all included. Every engagement carries a 90-day money-back guarantee. Read More.
Every WEBIT agreement includes: unlimited remote and onsite support with no per-ticket fees, live calls answered in under 60 seconds, a dedicated Field Engineer, a dedicated vCIO, quarterly Technology Business Reviews, an 18-month IT roadmap, proactive monitoring, the NIST Cybersecurity Framework and AI Risk Management Framework at no extra cost, a full cybersecurity stack (MDR, email protection, MFA, firewall management, security awareness training), 30-day onboarding, and a 90-day money-back guarantee. Hardware and software carry no vendor commissions.
Major infrastructure projects such as server replacements, office moves, and network redesigns are scoped and priced separately. Hardware procurement is available at cost with no markup. Application development and custom compliance documentation packages beyond standard NIST alignment are additional. Every out-of-scope item is presented, approved, and documented before any work begins.
Pricing is per user, not per device. A team member with a laptop, a desktop, and a phone counts as one user. This keeps costs predictable as your team and device count grow.
No. WEBIT’s model is fixed-rate with full billing transparency. There are no per-ticket fees, no overtime charges, and no vendor commissions on any hardware or software recommendation. Every cost is presented for approval before purchase. WEBIT has received two BBB Torch Awards for Ethics, in part for this approach to transparent, commission-free billing.
A qualified internal IT hire costs $75,000 to $100,000 in annual salary before benefits and tools. That hire covers one function and cannot provide 24/7 coverage, a security operations layer, vCIO-level strategy, and a full helpdesk simultaneously. WEBIT’s managed IT provides a complete team at a predictable per-user rate, with no institutional knowledge gap when staff turns over.
If you are not satisfied with WEBIT’s managed IT in the first 90 days of your agreement, you do not pay. This applies to all managed IT engagements and requires no negotiation.
Use the estimator on this page for a range based on your team size and environment. For a specific scope and price, schedule a 30-minute discovery call at https://links.webitservices.co/widget/booking/mSxlhY0CAk0W7suKY6DX. WEBIT conducts an environment assessment and provides a full scope of work with exact pricing before you sign anything.