Managed IT services built around your business — and backed by owners who care
Most IT providers hand you a contract, assign you a ticket number, and disappear. That’s not what happens here.
At WEBIT Services, every person on your account is an employee-owner. That means when your systems go down, it’s personal. When your team can’t get help fast, someone here feels it. Our average response time is under 2 minutes. Live calls are answered in under 60 seconds. And if you’re not satisfied within 90 days, you get every dollar back — no questions asked.
We serve businesses with 20 to 200 employees across Chicagoland. We onboard you in 30 days, give you a dedicated vCIO and Field Engineer who know your environment, and build you an 18-month IT roadmap before your first project begins.
99%
Client Satisfaction Rating
< 2 min
Avg. Response Time
< 60 sec
Live Calls Answered
30 years
In Business since 1996
2022
Certified employee-owned
2x
BBB Torch Award for Ethics
Our managed IT services cover everything a growing Chicagoland business needs — from day-to-day support to long-term strategy
Every service below is delivered by the same dedicated team that knows your environment.
01
IT Helpdesk & Support
When something breaks, your team needs help now — not in four hours. Our helpdesk is staffed by engineers who already know your environment. Calls are answered live in under 60 seconds. Tickets are responded to in under 2 minutes on average. And because we’re employee-owners, every interaction carries real accountability behind it.
Whether it’s a password reset or a network outage, your team reaches a real person every time — by phone, email, or remote session. No bots, no scripts, no bouncing between technicians.
Proactive Maintenance
The problems that cost the most are the ones nobody saw coming. Our proactive maintenance program monitors your systems continuously, applies patches before vulnerabilities are exploited, and flags risks before they become outages.
Patch management, endpoint monitoring, system health checks, and hardware lifecycle tracking are all built into your agreement. You don’t have to ask for them — they happen automatically, every day, in the background.
02
03
Onsite / Field Support
Some problems can’t be solved over a remote session. Hardware swaps, cabling, new office setups, network infrastructure — these require someone physically on-site. Your assigned Field Engineer is dispatched to your location when remote support isn’t enough.
And because they’re your dedicated engineer — not someone pulled from a shared pool — they already know your environment when they walk in the door. No re-explaining your setup. No lost time.
Microsoft 365 Support
Most businesses underuse the Microsoft 365 tools they’re already paying for. We help you get full value from the suite — Teams, SharePoint, OneDrive, Exchange, Intune, and beyond — while keeping every account secure and every license optimized.
Whether you’re setting up M365 for the first time, migrating from an older platform, or troubleshooting something that’s not working right, we handle it. Licensing, security configuration, user training, and ongoing administration are all included.
04
05
IT Strategy & 18-Month Roadmap
Technology decisions made without a plan are just expensive guesses. Every WEBIT client receives an 18-month IT roadmap within 30 days of onboarding — built around your actual business goals, your risk tolerance, and your budget.
Your dedicated vCIO leads this process. They sit in on your planning discussions, understand where your business is headed, and make sure your technology decisions support those goals rather than work against them. There are no vendor kickbacks, no upsells — every recommendation is based entirely on what’s right for you.
Technical Business Reviews
Quarterly, we sit down with you and review what’s working, what’s changed, and what’s coming. These Technical Business Reviews (TBRs) keep your technology aligned to your business as it evolves — catching gaps before they become problems and ensuring your roadmap stays relevant.
Most IT providers only show up when something is broken. The TBR is our structured way of making sure you always know exactly where you stand — and what’s coming next.
06
Built into every managed IT agreement
These aren’t add-ons or upsells. They’re table stakes — included with every WEBIT managed IT engagement because we believe every business deserves them.
NIST Cybersecurity Framework
Configured in your compliance portal ($500/month value, included)
AI Risk Management Framework
Alongside NIST, at no additional cost
Dedicated vCIO
Your named strategic IT advisor
Dedicated Field Engineer
Knows your environment before they show up
30-day onboarding
Fully transitioned, zero operational interruptions
18-month IT roadmap
Tailored to your business goals, delivered before your first project
No vendor commissions
Every recommendation is based on what’s right for you
Full billing transparency
You approve all costs in advance, no surprise charges
Melissa Bogusch
Need a Different Kind of IT Partnership?
vCIO Services
For businesses that need dedicated strategic IT leadership, planning, and a named advisor who shows up at your table.
Co-Managed IT
For businesses with an internal IT person who needs backup, escalation support, and a strategic partner.
Frequently Asked Questions
Every WEBIT managed IT agreement includes unlimited remote and onsite support, a dedicated vCIO and Field Engineer, 30-day onboarding, an 18-month IT roadmap, the NIST Cybersecurity and AI Risk frameworks, proactive maintenance, Microsoft 365 support, and quarterly Technical Business Reviews. No per-ticket charges, no vendor commissions, no surprise billing.
Our average response time is under 2 minutes. Live phone calls are answered in under 60 seconds during business hours. Your team reaches a real person — someone who already knows your environment — not a call center.
We serve businesses with 20 to 200 employees across Chicagoland — including Naperville, Aurora, Downers Grove, Schaumburg, Oak Brook, and the surrounding area. Our model works best for organizations that want a full-service IT partner, not break-fix support on demand.
WEBIT is one of the only employee-owned managed IT firms in Illinois. Every person on your account has a personal stake in your success. We cap new clients at two per month, assign a dedicated vCIO and Field Engineer to every account, and back every engagement with a 90-day money-back guarantee. In business since 1996.
If you’re not satisfied with WEBIT’s managed IT services within the first 90 days, we refund every dollar you paid — no conditions, no fine print. It’s how we let businesses evaluate a long-term IT relationship with zero financial risk.
Managed IT is priced per user, per month. The current market range is $150–$300 per user, depending on services included, number of devices, and your environment. We provide a fully transparent quote before you sign anything. No hidden fees. See Pricing
A vCIO (Virtual CIO) is a dedicated strategic IT advisor who helps align your technology decisions to your business goals. Every WEBIT agreement includes vCIO services — your named advisor builds your 18-month roadmap, attends planning discussions, and serves as your IT leadership without the cost of a full-time executive. Read more
We have deep experience in financial services, architecture and engineering (AEC), healthcare and dental, manufacturing, nonprofits, libraries, and construction. If your business has 20–200 employees and relies on technology to operate, we’re likely a strong fit. See Industries