Proactive IT. Predictable Costs.
99%
Client Satisfaction Rating
< 2 min
Avg. Response Time
< 60 sec
Live Calls Answered
30 years
In Business since 1996
2022
Certified employee-owned
2x
BBB Torch Award for Ethics
Everything your business needs
01
IT Helpdesk & Support
Calls answered live in under 60 seconds. Average response time under 2 minutes. Engineers who already know your environment, by phone, email, or remote session.
02
Proactive Maintenance
We monitor your systems continuously, apply patches before vulnerabilities are exploited, and flag risks before they become outages. Patch management, endpoint monitoring, and hardware lifecycle tracking are all included.
03
Onsite / Field Support
Hardware swaps, cabling, office setups, and network infrastructure require someone on-site. Your dedicated Field Engineer already knows your environment when they walk in the door.
04
Microsoft 365 Support
We manage the full Microsoft 365 suite: Teams, SharePoint, OneDrive, Exchange, Intune, and beyond. Licensing, security configuration, user training, and administration are all included.
05
IT Strategy & 18-Month Roadmap
Every WEBIT client receives an 18-month IT roadmap within 30 days of onboarding. Your dedicated vCIO leads this process. No vendor kickbacks. No upsells.
06
Technical Business Reviews
Quarterly, we review what’s working, what’s changed, and what’s coming. TBRs keep your technology aligned to your business as it evolves.
Built into every managed IT agreement
These aren’t add-ons or upsells. They’re table stakes — included with every WEBIT managed IT engagement because we believe every business deserves them.
NIST Cybersecurity Framework
Configured in your compliance portal ($500/month value, included)
AI Risk Management Framework
Alongside NIST, at no additional cost
Dedicated vCIO
Your named strategic IT advisor
Dedicated Field Engineer
Knows your environment before they show up
30-day onboarding
Fully transitioned, zero operational interruptions
18-month IT roadmap
Tailored to your business goals, delivered before your first project
No vendor commissions
Every recommendation is based on what’s right for you
Full billing transparency
You approve all costs in advance, no surprise charges
Need a Different Kind of IT Partnership?
vCIO Services
For businesses that need dedicated strategic IT leadership, planning, and a named advisor who shows up at your table.
Co-Managed IT
For businesses with an internal IT person who needs backup, escalation support, and a strategic partner.
Frequently Asked Questions
Every WEBIT managed IT agreement includes unlimited remote and onsite support, a dedicated vCIO and Field Engineer, 30-day onboarding, an 18-month IT roadmap, the NIST Cybersecurity and AI Risk frameworks, proactive maintenance, Microsoft 365 support, and quarterly Technical Business Reviews. No per-ticket charges, no vendor commissions, no surprise billing.
Our average response time is under 2 minutes. Live phone calls are answered in under 60 seconds during business hours. Your team reaches a real person — someone who already knows your environment — not a call center.
We serve businesses with 20 to 200 employees across Chicagoland — including Naperville, Aurora, Downers Grove, Schaumburg, Oak Brook, and the surrounding area. Our model works best for organizations that want a full-service IT partner, not break-fix support on demand.
WEBIT is one of the only employee-owned managed IT firms in Illinois. Every person on your account has a personal stake in your success. We cap new clients at two per month, assign a dedicated vCIO and Field Engineer to every account, and back every engagement with a 90-day money-back guarantee. In business since 1996.
If you’re not satisfied with WEBIT’s managed IT services within the first 90 days, we refund every dollar you paid — no conditions, no fine print. It’s how we let businesses evaluate a long-term IT relationship with zero financial risk.
Managed IT is priced per user, per month. The current market range is $150–$300 per user, depending on services included, number of devices, and your environment. We provide a fully transparent quote before you sign anything. No hidden fees. See Pricing
A vCIO (Virtual CIO) is a dedicated strategic IT advisor who helps align your technology decisions to your business goals. Every WEBIT agreement includes vCIO services — your named advisor builds your 18-month roadmap, attends planning discussions, and serves as your IT leadership without the cost of a full-time executive. Read more
We have deep experience in financial services, architecture and engineering (AEC), healthcare and dental, manufacturing, nonprofits, libraries, and construction. If your business has 20–200 employees and relies on technology to operate, we’re likely a strong fit. See Industries