Your internal IT person is good. We make them better.
Having someone internal handle your IT is a real advantage — they know your systems, your people, and your quirks. The challenge is coverage. One person can’t be everywhere. They can’t be on-call 24 hours a day. They can’t be an expert in every technology your business uses. And when they’re out sick, on vacation, or simply overwhelmed, everything waits.
Co-managed IT from WEBIT fills those gaps without replacing what’s already working. We partner with your internal IT person — backing them up, handling escalations, providing after-hours coverage, and bringing strategic resources they wouldn’t otherwise have access to. Your team stays in control. We make sure nothing falls through the cracks.
How Co-Managed IT works
Co-managed IT is exactly what it sounds like — shared responsibility between your internal IT staff and WEBIT. We define the division clearly upfront so nothing is ambiguous and nothing falls through the gaps.
You keep what’s working
Your internal IT person stays in their role. They own the day-to-day relationships, the institutional knowledge, and the work they’re already doing well. We don’t come in and displace them — we extend their capabilities.
We fill what’s missing
After-hours coverage. Escalation support for problems beyond their expertise. Project capacity for initiatives that would otherwise sit in a queue. Security monitoring and compliance work that requires dedicated tooling. Specialist knowledge in areas like networking, cybersecurity, or Microsoft 365 administration. We bring what they don’t have.
Clear ownership from day one
During onboarding, we map out who handles what — which responsibilities stay with your internal team and which come to us. That clarity prevents dropped balls and removes the ‘I thought you were handling that’ conversations.
Strategic support through a shared vCIO
Your co-managed IT agreement includes access to a WEBIT vCIO — a strategic IT advisor who builds your roadmap, manages your technology budget, and brings planning discipline that most internal IT people aren’t positioned to provide on their own.
Co-managed IT is The Right Fit if…
- You have one or two internal IT staff who handle day-to-day support well — but they’re stretched thin
- Your internal IT person is strong technically but doesn’t have time or bandwidth for strategic planning
- You need after-hours or weekend coverage that your internal team can’t sustainably provide
- A major project is coming — new office, infrastructure upgrade, M365 migration — that requires more capacity than your internal team has
- Your internal IT person is about to leave and you need continuity while you hire
- You want the institutional knowledge of an internal hire with the depth and coverage of a full MSP behind them
If your internal IT person is doing good work but you’re worried about what happens when they’re unavailable — or what they don’t know that they don’t know — co-managed IT is worth a conversation.
What Co-Managed IT Includes
After-Hours and Weekend Helpdesk Coverage
Your team always has someone to call
Escalation Support
When your internal team hits a wall, we step in
Security Monitoring and Threat Response
Continuous coverage your internal team can’t provide alone
Patch Management and Proactive Maintenance
Handled on your schedule
Microsoft 365 Administration Support
Licensing, security, user management
Project Capacity
We take on initiatives your internal team doesn’t have bandwidth for
Shared vCIO
Strategic IT planning, roadmap, and budget management
Access to WEBIT’s Full Toolset
RMM, documentation, ticketing, and security platforms
No Vendor Commissions
Every recommendation is based on what’s right for your environment
What We Won’t Do
We won’t undermine your internal IT person. We won’t go around them to leadership. We won’t position ourselves as a replacement for them or create the impression that you don’t need them. Co-managed IT works because both sides play their role — and we take that seriously.
If you’re considering co-managed IT because your internal IT situation isn’t working at all, fully managed IT is likely a better fit.
Frequently Asked Questions
Co-managed IT is a partnership between your internal IT staff and an external IT provider like WEBIT. Your internal team handles what they do well. We provide the coverage, expertise, and capacity they don’t have — after-hours support, escalation handling, security monitoring, project capacity, and strategic planning through a shared vCIO. You keep control. We fill the gaps.
With fully managed IT, WEBIT handles everything — your business has no internal IT staff. With co-managed IT, you already have internal IT people and we partner with them. We extend their capabilities, fill coverage gaps, and bring resources they can’t provide alone — without replacing their role or the institutional knowledge they carry. Learn more
Yes — and we’re deliberate about this. During onboarding, we define clear ownership: what your internal team handles and what comes to us. We don’t go around your IT person, undermine their authority, or position ourselves as a replacement. Co-managed IT works because both sides have clearly defined roles and genuine respect for what the other brings.
Co-managed IT is priced based on the scope of coverage and services involved — it’s structured differently than fully managed IT because the division of responsibility varies by client. We’ll build a transparent proposal based on what your internal team covers and where you need us. No hidden fees, no surprise charges. Read Pricing
Because WEBIT is already embedded in your environment — familiar with your systems, your documentation, and your infrastructure — a transition is far less disruptive than it would be starting from scratch. We can maintain full coverage while you hire, and we can help you think through what the right internal role looks like for your business going forward.
Yes. After-hours and weekend helpdesk coverage is a core component of co-managed IT — it’s often the primary reason businesses choose this model. Your internal IT person can’t sustainably be on-call around the clock. We provide the coverage so they don’t have to be.